[About email after order completion]

For important information after ordering products,
Email only
Please be sure to check after ordering as we are announcing at t8> .

If you do not receive it, it is in the junk mail,

or reception may not be set.
Please be sure to set the reception setting at shop@dark-illuminate.com.

[About domestic shipping in Japan]

All over Japan (excluding Hokkaido and Okinawa)
Regular shipping ¥ 520

Hokkaido / Okinawa will be charged at a remote location.
Normal shipping ¥ 2,500

Free shipping in Japan for 10,000 yen or more

[Overseas shipping]

・ America 30 $
・ Canada 30 $
・ United Kingdom 20 $
・ Germany 20 $
・ Australia 25 $
・ Ireland 17 $
・ Singapore 10 $

[Delivery, delivery period]

All products are purchased at overseas .

Therefore, it takes about 10 to 14 days from payment to arrival of .
(* It may take 3 weeks or more depending on the condition of the product.)

* If you are in a hurry , please be sure to follow the guideline for the arrival of the product. Please check with
before purchasing.

Orders placed after 16:00 on the day will be processed the next day.

* The number of days is calculated based on business days .
We do not carry out ordering or shipping on Saturdays and Sundays.

We have warehouses overseas, and we are preparing to order as soon as an order is placed.
Please note that there is a risk of order cancellation due to out-of-stock items after you place an order.

[Flow from order to delivery]

Order
↓
Payment confirmation
↓
Our order (order)
Around 3 to 14 business days
↓
Overseas shipping
Around 5 business days
↓
Domestic shipping

Around 1-2 days
↓
Arrival

----------------------------------------------- ----

[About delivery status progress confirmation]

The progress status starts to be reflected in

After passing through Japanese customs, it becomes .

You can check the progress before that from the link below, so please take advantage of it

https://tracking.sagawa-sgx.com/sgx/trackeng.asp

[If the customer is absent]

Post mail is posted for post flights.

In the case of Takkyubin, there is a notice of absence, so

Please make a redelivery request by yourself.

If left unattended,

It will be automatically returned to the overseas warehouse .

* If the shipping address is incorrect, it will be returned because the address is unknown.
In that case, it can be shipped again within the storage period, but please note that a return fee will be charged in addition to .

[Cancellation]

Please refrain from canceling after ordering the item.
The color and size of the product is

Please check carefully before ordering.

[Return of goods]

\ We accept returns and refunds of goods /

We accept returns and refunds for customer convenience such as size mismatch.

Please note that half of the product price will be refunded .

▼ Please check the following points.

・ Please contact us within 7 days from the arrival of the item .

・ The return fee will be borne by the customer .

・ The thing that the tag is not cut.

(If the tag is cut, it cannot be refunded.)

-It must be unused item .

If the delivered product is defective

or
if you receive an item that is clearly different from your order.
We accept returns by cash on delivery.
At that time, attach a copy of the defective part and the white tape part of the transparent bag,

Please contact us.

Note: The returned item may have animal hair on it,
Please note that refunds will not be given if the
tag is cut.

[Contact information for return request]

to shop@dark-illuminate.com

Please contact us with order ID and reason clearly stated.

Please note that we cannot accept returns, refunds or exchanges under

.

・ Products
7 days or more have passed since arrival
・ Used, repaired, washed, and cleaned products
・ Customers Items with odor, stains, and scratches
・ Second return / exchange refund

* * Notes * *

①Since it is an overseas product, sewing may be unsatisfactory.
Fraying, untagged, discipline such as beads and buttons

It may be sweet.

Buttons, metal fittings, etc.
due to the convenience of the supplier
It may be changed to a similar product.

Also, since it is an overseas product, unlike Japanese products,

Bottoms such as jeans and denim have buttonhole holes

It may not be available.

The size may change slightly due to changes in the supplier.

② Image of the product The color of the image may differ from the actual product.
Colors may vary indoors and outdoors, so

Thank you for your understanding.

③ Your personal information will not be used for anything other than
shipping work, so

Please be assured.

Please purchase only if you are satisfied with the above.

Then continue to

Enjoy shopping at Dark Illuminate!

Frequently Asked Questions Click here for FAQ

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